T & C'S - Event Furniture Hire in Coventry

Terms & Conditions

1. Definitions

“The Company” refers to A Event Hire Limited.
“The Customer” means any company or organisation to which A Event Hire Limited supplies goods and/or services.
“Goods” refers to any items involved in the contract between the Company and the Customer, regardless of ownership.
“The Contract” means any written or verbal agreement between the Customer and the Company for the provision of goods and/or services.

2. Hire Terms

All hired goods remain the property of the Company at all times.
From the time of delivery until collection, the Customer is responsible for the safekeeping, condition, and maintenance of all hire goods.
The Customer is liable for any damage beyond reasonable wear and tear. Any repair costs incurred will be chargeable.
In the event of total loss or irreparable damage, the Customer shall pay the full replacement cost plus the hire charges. Insurance is the Customer’s responsibility. The hire period ends only when goods are returned and confirmed in writing by the Company.
While the Company will endeavour to deliver and collect as scheduled, it is not liable for delays or failure caused by factors beyond its control (e.g. transport issues, accidents, labour shortages, or force majeure).
The Customer is liable for all loss or damage. Charges may be deducted from any deposit paid.
A £250 minimum holding deposit is required for new customers.
The Company may deduct outstanding charges from the holding deposit, including for parking fines or unpaid invoices.
The Company reserves the right to substitute similar goods if required, subject to availability.
The Customer must notify the Company in writing when hired goods are ready for collection. The hire period only ends upon collection.
All hire charges are per week/month. No refunds will be issued once the hire period has begun. Any approved refunds will be issued within 14 days.
Acceptance of a quotation becomes a binding order and is subject to cancellation fees:

>14 days before delivery: No charge for stock reductions.
10–14 days: 50% of total contract payable.
0–9 days: 100% of total contract payable.
If goods are sub-hired or purchased specifically for your order, full payment is required upon signing—no cancellations.
Cancellations must be made in writing and will incur charges as above. Cancellation invoices must be paid within 7 days.

The Customer must ensure access is available for both delivery and collection, and that a representative is on-site to accept and sign for delivery. Acceptance implies the goods were delivered in good condition.
A signed return confirmation is required upon collection. In the absence of a signature, the Company’s records shall be deemed accurate.
The Customer must provide suitable parking for delivery/collection. Parking fines may be charged to the Customer.
Delays or additional journeys caused by the Customer will incur additional charges.
Credit terms apply only if agreed in writing. Otherwise, full payment must be made in advance.
Late payments are subject to interest at 2.5% above the Bank of England base rate.
Credit terms are 30 days from invoice unless otherwise agreed.
Unreturned hire goods after the agreed hire period or after 7 days from written demand may be charged at full replacement value.
The Customer must ensure all personal items are removed from hire goods before return. The Company is not responsible for lost belongings.
The Company accepts no liability for injury or damage resulting from misuse of hire goods.
The Customer must ensure electrical goods are connected properly to the correct power source.
The Company may terminate hire immediately and recover goods if the Customer:
- Breaches these terms,
- Becomes insolvent or bankrupt,
- Is subject to legal enforcement or liquidation proceedings.
Any waiver by the Company is specific to the event and does not apply to future breaches.
These Terms & Conditions override any other agreements unless approved in writing by the Company.
These Terms are governed by the laws of England and Wales and fall under the exclusive jurisdiction of English and Welsh courts.
The Company may assign its contract rights. The Customer may not assign the agreement without written consent.
Any Customer instructions differing from the order must be submitted in writing and confirmed by the Company at least 14 days in advance.
The Company supplies goods for hire only—no sale is implied.
Delivery charges depend on the venue. Product specifications and availability may change without notice. Orders are only confirmed when accepted in writing.
For non-account Customers, full payment must be received before dispatch. This also applies to hire extensions—non-payment may result in goods being collected early.
Complaints must be reported in writing within 12 hours of delivery or while transport staff are on-site.
All dimensions provided are approximate.
When the Company stores and transports goods for the Customer, the Customer must ensure proper labelling and insurance.

3. General

Partial or full payment of any contract is considered acceptance of these Terms & Conditions.
If the Customer defaults on payments, the Company may retain or sell the Customer's goods to recover debts and costs.
The Company is not liable for failure to perform due to circumstances beyond its control, including but not limited to pandemics, government restrictions, war, acts of terrorism, natural disasters, or supply chain failures.
Employees of the Company are not personally liable for damages or defaults outside their control.
Only a Company director may authorise changes to these Terms & Conditions.
Linen shortages or damage (e.g. burns, stains, rips) will be charged at full replacement value. All linen must be returned clean, dry, and in the original packaging.
A non-refundable 3% damage waiver is applied to all orders, covering standard wear and tear. Missing or damaged items are not covered and will be charged at replacement cost.
Corporate card payments incur a 2% processing fee on the gross invoice total.